Privacy policy

Privacy Policy ("Neyiyelim") values the protection and privacy of its users ("User") who benefit from our services.

This Privacy Policy ("Policy") aims to inform users about how Neyiyelim collects and uses information, user responsibilities, and the rules regarding the protection of confidential information by Neyiyelim.

1. Information We Collect When you use Neyiyelim services, certain information is collected for various processes such as registering your membership, providing the products/services you request, and making payments.

Users provide specific information when they place orders, make requests, provide suggestions and complaints to Neyiyelim. In such cases, specific information such as the user's name, contact information, payment information, request, suggestion, and complaint details are collected.

2. Purposes of Using Information Neyiyelim primarily uses the information collected about users for the following purposes:

  • Providing services to users
  • Communicating with users, resolving user requests and complaints
  • Conducting financial and accounting processes related to payments
  • Promoting our services; conducting advertising and campaign processes
  • Improving/developing our products and services based on user feedback
  • Customizing our services according to user preferences, usage habits, and interests
  • Identifying and addressing systemic issues in the environments where we offer our services; conducting information security processes
  • Measuring user experiences through identification technologies/cookies and improving the performance of the environments where we offer our services

The purposes mentioned in this section represent the general purposes of using the information collected about users. For information about Neyiyelim's processing purposes for customer personal data and other related issues, please refer to the Customer Personal Data Protection Policy.

3. Transfer of Your Information to Third Parties The information you provide to Neyiyelim may be shared with third parties in order to achieve the purposes mentioned above (for example, sharing your information with a service provider to provide technical support services). In this context, your information may be shared with our business partners and suppliers within the scope of product/service procurement. However, when requested to fulfill our legal obligations, your information may also be shared with authorized individuals, institutions, and organizations.

User-provided information will not be shared with third parties unless it is necessary for the purposes stated in the texts provided to users and for the provision of the service.

4. Storage and Protection of Your Information Your information is stored for as long as required by the purpose of collecting information. If there is a special period prescribed by law for us to keep your information, compliance with this period is ensured. Neyiyelim takes the necessary technical and administrative measures to protect the systems, servers, and databases where your information is kept against data security threats (cyberattacks, hashing, etc.).

The payment infrastructure is provided by MasterCard and İyizico. Neyiyelim stores the first six and last two digits of the credit card in its systems. To match the user's existing MasterPass and İyizico memberships and allow the user to use these cards as a payment method on Neyiyelim, a membership query is made with the registered mobile phone number on MasterPass and İyizico, and if the user has membership, information and guidance are provided for adding the relevant card.

The security, storage, and protection of access tools (username, password, etc.) used by the user to access the systems used by Neyiyelim are entirely the responsibility of the user to keep secure, store, and keep away from third parties.

5. Accuracy and Currency of Your Information The accuracy and currency of the information provided by users are the responsibility of the users. Your information should be submitted to us truthfully, and if there is a change in your information, it should be updated. You can update the information you shared with Neyiyelim by contacting Neyiyelim customer services at any time.

When you provide information on behalf of someone else to Neyiyelim, you are deemed to have committed that this information is correct, that you have the right to share the information with Neyiyelim, and that you have been authorized in this regard.

6. Redirecting to Third Parties Neyiyelim may provide links to third-party websites that are not operated by Neyiyelim. When you visit any of these links, you will be subject to the privacy policies and terms of use of the third party you are visiting. Neyiyelim is not responsible for the policies and practices of these third parties.

7. Changes Made in the Mobile Application, Website, and This Policy Neyiyelim reserves the right to change, suspend, or terminate the services, information, visuals, and other elements offered without prior notice.

Neyiyelim reserves the right to make changes and updates to this Policy. It is the responsibility of the user to follow the current version of the Policy.

8. Liability Neyiyelim is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, malfunctions, and/or system failures that may occur during the electronic delivery of our services.